Payment Policy

Effective Date: January 15, 2025

At Luxe Prestigee, we are committed to providing a seamless and secure payment experience for our customers. This Payment Policy outlines the payment methods we accept, the security measures we implement, and the procedures for cancellations and refunds.

1. Accepted Payment Methods

We offer a variety of payment options to ensure your shopping experience is convenient and secure:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Easily pay using your PayPal account for added security.
  • Apple Pay & Google Pay: One-click payments via your mobile wallet for fast and hassle-free transactions.

2. Payment Security

  • SSL Encryption: We use industry-standard Secure Socket Layer (SSL) encryption technology to protect your personal and payment information.
  • Secure Gateways: All payments are processed through trusted and secure payment gateways to safeguard your data from unauthorized access.

3. Payment Confirmation

  • Confirmation Email: Once your payment is successfully processed, you will receive an email confirmation containing:
    • Order details and number.
    • Payment confirmation.
    • Estimated delivery date.
  • Review Carefully: If there are any discrepancies in your order details, please contact us immediately.

4. Order Cancellations

  • Before Processing: Orders may be canceled before they are processed.
  • After Shipment: Once an order is shipped, cancellations are no longer possible.
  • How to Cancel: To cancel your order, contact us as soon as possible at contact@luxeprestigee.com or call us at (309) 944-4213.

5. Pricing and Currency

  • Currency Displayed: All prices are listed in USD (United States Dollars).
  • Final Cost: The total cost, including applicable taxes and shipping fees, will be displayed at checkout before you complete your payment.

6. Refunds and Payment Issues

  • Refund Process: Refunds for canceled orders or returned items will be processed to your original payment method.
  • Processing Time: Refunds may take 7–10 business days to reflect in your account, depending on your payment provider.
  • Payment Assistance: For any payment-related issues, please contact our support team for prompt assistance.

7. Contact Us

If you have any questions about our Payment Policy or need assistance with a payment issue, our team is here to help:

Thank you for choosing Luxe Prestigee. We are dedicated to ensuring a secure and stress-free payment process for your jewelry needs!