Shipping Policy

Effective Date: January 15, 2025

At Luxe Prestigee, we are dedicated to ensuring your jewelry orders are delivered reliably and on time. This Shipping Policy provides detailed information about our shipping methods, fees, processing times, and how to track your orders.

1. Shipping Methods

We offer the following flexible shipping options to meet your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for select items and eligible locations.

The shipping methods available to you, along with the associated costs, will be displayed during checkout based on your location and order details.

2. Order Processing Time

  • Processing Period: Orders are processed within 1–2 business days after payment is confirmed.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Fees

  • Fee Calculation: Shipping costs are calculated based on the package weight, shipping destination, and the method chosen.
  • Transparency: The total shipping cost will be clearly displayed at checkout before you finalize your purchase.

4. Shipping Areas

  • Domestic Shipping: We ship to all locations within the United States.
  • International Shipping: We also ship internationally. Please note:
    • International shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
    • Delivery times for international shipments may vary depending on customs processing in your country.

5. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email with your tracking number.
  • Real-Time Updates: Use the provided tracking number to monitor the status and location of your package through the shipping carrier’s website.

6. Lost, Damaged, or Missing Items

If your order is lost, damaged, or missing, please notify us immediately:

  • Resolution Process: We will work directly with the shipping carrier to resolve the issue.
  • Replacements or Refunds: If necessary, we will provide a replacement or refund for lost or damaged items.

7. Important Notes

  • Customs Delays: International customers should be aware that customs processing times can vary and may affect delivery timelines.
  • Address Accuracy: Ensure that your shipping address is accurate to avoid delays or delivery issues. Customers are responsible for additional shipping fees if a package is returned due to an incorrect address.

8. Contact Us

For questions about our Shipping Policy or assistance with your order, please reach out to us:

At Luxe Prestigee, we are committed to delivering a seamless and stress-free shopping experience. Thank you for choosing us for your jewelry needs!